𝐏𝐫𝐢𝐯𝐚𝐜𝐲 𝐏𝐨𝐥𝐢𝐜𝐲

𝐏𝐫𝐢𝐯𝐚𝐜𝐲 𝐏𝐨𝐥𝐢𝐜𝐲

𝖸𝗈𝗎𝗋 𝗉𝗋𝗂𝗏𝖺𝖼𝗒 𝗆𝖺𝗍𝗍𝖾𝗋𝗌 𝗍𝗈 𝗎𝗌

At MellowMochi, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information may be collected when you visit our website, place an order, contact us, or otherwise interact with MellowMochi, and how that information may be used.

By using our website, you acknowledge the practices described in this Privacy Policy.

𝖨𝗇𝖿𝗈𝗋𝗆𝖺𝗍𝗂𝗈𝗇 𝖶𝖾 𝖬𝖺𝗒 𝖢𝗈𝗅𝗅𝖾𝖼𝗍

When you browse our website, place an order, or contact us, we may collect information necessary to provide our services.

This may include:

  • Your name

  • Email address

  • Shipping address

  • Billing information

  • Phone number, when provided

  • Order details

  • Delivery and tracking information

  • Information you provide when contacting us

  • Information about how you interact with our website

We only request information that is reasonably necessary for operating our store, processing orders, providing customer support, and improving your experience.

𝖯𝖺𝗒𝗆𝖾𝗇𝗍 𝖨𝗇𝖿𝗈𝗋𝗆𝖺𝗍𝗂𝗈𝗇

MellowMochi currently accepts PayPal as our payment method.

When you choose PayPal at checkout, your payment is processed through PayPal's payment system.

We do not request or ask customers to send their PayPal passwords, credit card numbers, debit card numbers, or other sensitive payment credentials directly to us through email, social media, or other communication channels.

Payment information is handled according to PayPal's own privacy practices and terms.

𝖧𝗈𝗐 𝖶𝖾 𝖴𝗌𝖾 𝖸𝗈𝗎𝗋 𝖨𝗇𝖿𝗈𝗋𝗆𝖺𝗍𝗂𝗈𝗇

Information we collect may be used to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Provide order updates

  • Respond to customer inquiries

  • Provide customer support

  • Process returns, refunds, or replacements

  • Prevent fraudulent or unauthorized transactions

  • Maintain and improve our website

  • Understand how customers use our website

  • Communicate important information about your order

  • Comply with applicable legal or regulatory requirements

We do not use your information for purposes unrelated to operating our store unless permitted or required by applicable law.

𝖢𝗈𝗈𝗄𝗂𝖾𝗌 𝖠𝗇𝖽 𝖶𝖾𝖻𝗌𝗂𝗍𝖾 𝖣𝖺𝗍𝖺

Our website may use cookies and similar technologies to help the website function properly and provide a better shopping experience.

Cookies may help us understand things such as:

  • Which pages are visited

  • How visitors interact with the website

  • Website performance

  • General website usage patterns

  • Shopping and checkout activity

Some cookies may be provided by third-party services used to operate or improve our website.

You can manage or restrict cookies through your browser settings, although disabling certain cookies may affect some website functionality.

𝖲𝗁𝖺𝗋𝗂𝗇𝗀 𝖨𝗇𝖿𝗈𝗋𝗆𝖺𝗍𝗂𝗈𝗇

We may share necessary information with trusted service providers when required to operate our store.

These may include providers involved in:

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Website hosting and functionality

  • Customer support

  • Analytics and website performance

  • Fraud prevention

  • Other services necessary to operate our business

We only provide information that is reasonably necessary for the relevant service.

We do not sell your personal information simply for the purpose of providing it to unrelated third parties.

𝖲𝗁𝗂𝗉𝗉𝗂𝗇𝗀 𝖠𝗇𝖽 𝖥𝗎𝗅𝖿𝗂𝗅𝗅𝗆𝖾𝗇𝗍

To deliver your order, certain information such as your name, shipping address, contact information, and order details may need to be shared with the relevant fulfillment or shipping providers.

This allows your order to be prepared, shipped, tracked, and delivered to you.

𝖢𝗈𝗆𝗆𝗎𝗇𝗂𝖼𝖺𝗍𝗂𝗈𝗇𝗌

If you place an order with us, we may contact you regarding your purchase.

These communications may include:

  • Order confirmations

  • Shipping updates

  • Delivery information

  • Important changes relating to your order

  • Customer service responses

If you voluntarily provide your email address for marketing communications, you may receive promotional messages where permitted by applicable law.

You can unsubscribe from marketing communications at any time by following the instructions included in those messages.

𝖲𝖾𝖼𝗎𝗋𝗂𝗍𝗒

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, we encourage customers to use appropriate security practices when using online services and to never share passwords or sensitive payment credentials with anyone claiming to represent MellowMochi.

𝖢𝗁𝗂𝗅𝖽𝗋𝖾𝗇'𝗌 𝖯𝗋𝗂𝗏𝖺𝖼𝗒

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation.

𝖳𝗁𝗂𝗋𝖽-𝖯𝖺𝗋𝗍𝗒 𝖲𝖾𝗋𝗏𝗂𝖼𝖾𝗌

Our website may rely on third-party services to support payment processing, shipping, analytics, website functionality, and other business operations.

These third parties may have their own privacy policies governing how they handle information.

We encourage you to review the privacy policies of relevant third-party services when appropriate.

𝖫𝗂𝗇𝗄𝗌 𝖳𝗈 𝖮𝗍𝗁𝖾𝗋 𝖶𝖾𝖻𝗌𝗂𝗍𝖾𝗌

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of websites that are not operated by MellowMochi.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

𝖣𝖺𝗍𝖺 𝖱𝖾𝗍𝖾𝗇𝗍𝗂𝗈𝗇

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and fulfill other legitimate business purposes.

The amount of time information is retained may vary depending on the type of information and the reason it was collected.

𝖸𝗈𝗎𝗋 𝖯𝗋𝗂𝗏𝖺𝖼𝗒 𝖱𝗂𝗀𝗁𝗍𝗌

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include requesting access to information we hold about you, asking for corrections, requesting deletion where applicable, or objecting to certain uses of your information.

Privacy rights vary by location and may be subject to legal exceptions.

If you would like to make a privacy-related request, please contact us using the information provided on our website.

𝖢𝗁𝖺𝗇𝗀𝖾𝗌 𝖳𝗈 𝖳𝗁𝗂𝗌 𝖯𝗈𝗅𝗂𝖼𝗒

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable privacy requirements.

When changes are made, the updated version will be posted on this page.

We encourage you to review this page periodically to stay informed about how your information is handled.

𝖢𝗈𝗇𝗍𝖺𝖼𝗍 𝖴𝗌

If you have questions about this Privacy Policy or how your information is handled, please contact MellowMochi through the contact information available on our website.

We are happy to help clarify any questions or concerns regarding your privacy.

𝖠 𝖥𝗂𝗇𝖺𝗅 𝖭𝗈𝗍𝖾

We believe privacy should be simple and transparent.

When you shop with MellowMochi, we aim to use your information responsibly and only as reasonably necessary to provide our products, process your orders, support your experience, and operate our store.

𝖳𝗁𝖺𝗇𝗄 𝗒𝗈𝗎 𝖿𝗈𝗋 𝗍𝗋𝗎𝗌𝗍𝗂𝗇𝗀 𝖬𝖾𝗅𝗅𝗈𝗐𝖬𝗈𝖼𝗁𝗂.

𝖸𝗈𝗎𝗋 𝗉𝗋𝗂𝗏𝖺𝖼𝗒 𝗆𝖺𝗍𝗍𝖾𝗋𝗌. 𝖶𝖾 𝗍𝗋𝖾𝖺𝗍 𝗂𝗍 𝗐𝗂𝗍𝗁 𝖼𝖺𝗋𝖾.