𝐑𝐞𝐭𝐮𝐫𝐧 & 𝐑𝐞𝐟𝐮𝐧𝐝 𝐏𝐨𝐥𝐢𝐜𝐲

𝖢𝗅𝖾𝖺𝗋 𝗍𝖾𝗋𝗆𝗌, 𝖿𝖺𝗂𝗋 𝗌𝗈𝗅𝗎𝗍𝗂𝗈𝗇𝗌

At MellowMochi, we want every order to arrive safely and as described. We also understand that issues can occasionally occur during shipping or fulfillment.

To keep our return and refund process fair for both our customers and our store, all requests are reviewed individually and must meet the requirements outlined below.

𝖱𝖾𝗍𝗎𝗋𝗇 𝖤𝗅𝗂𝗀𝗂𝖻𝗂𝗅𝗂𝗍𝗒

We accept return or replacement requests only when an item:

• Arrives damaged

• Arrives defective

• Is materially different from the product ordered

• Is missing from the shipment due to a fulfillment error

Any request must be submitted within 10 days of delivery.

Items that are not eligible under these conditions may not qualify for a return or refund.

𝖣𝖺𝗆𝖺𝗀𝖾𝖽 𝖮𝗿 𝖣𝖾𝖿𝖾𝖼𝗍𝗂𝗏𝖾 𝖨𝗍𝖾𝗆𝗌

If your item arrives damaged or defective, please contact us within 10 days of delivery.

Your request must include:

• Your order number

• Clear photographs of the item

• Clear photographs of the original packaging

• A description of the issue

• Additional photos or video when reasonably necessary to demonstrate the problem

We may request additional information if the submitted evidence is not sufficient to determine the condition of the item.

Please do not dispose of the product or its original packaging before your request has been reviewed.

After reviewing the evidence, we will determine whether the item qualifies for a replacement, refund, or another appropriate resolution.

𝖯𝗋𝗈𝗈𝖿 𝖮𝖿 𝖣𝖺𝗆𝖺𝗀𝖾 𝖠𝗇𝖽 𝖢𝗈𝗇𝖽𝗂𝗍𝗂𝗈𝗇

For damaged, defective, or incorrect items, sufficient evidence may be required before a refund or replacement is approved.

Photographs or video should clearly show the claimed issue.

We reserve the right to decline a claim when:

• The evidence does not reasonably establish the claimed issue

• The item appears to have been intentionally damaged

• The damage appears to have occurred after delivery

• The product has been altered, modified, misused, or improperly handled

• The submitted information is inconsistent with the order or shipment

• The claim is determined to be fraudulent or abusive

This policy is intended to protect both genuine customers and MellowMochi from fraudulent claims.

𝖢𝗁𝖺𝗇𝗀𝖾 𝖮𝖿 𝖬𝗂𝗇𝖽

Because our products are processed and shipped specifically for each order, we generally do not accept returns simply because a customer has changed their mind, ordered the wrong item, no longer wants the product, or no longer needs it.

Please carefully review your order before completing your purchase.

Nothing in this section limits any rights you may have under applicable consumer-protection laws.

𝖶𝗋𝗈𝗇𝗀 𝖮𝗋𝖽𝖾𝗋 𝖱𝖾𝖼𝖾𝗂𝗏𝖾𝖽

If you receive an item that is materially different from what you ordered, please contact us within 10 days of delivery.

Please provide:

• Your order number

• A clear photograph of the item received

• A photograph of the packaging and shipping label

After verification, we will review the appropriate resolution.

𝖱𝖾𝖿𝗎𝗇𝖽𝗌

If your refund request is approved, the refund will be issued to the original payment method used for the purchase.

Once a refund has been authorized, processing time may depend on your payment provider or financial institution.

MellowMochi does not control the time required for a bank or payment provider to post the refunded amount to your account.

𝖱𝖾𝗽𝗅𝖺𝖼𝖾𝗆𝖾𝗇𝗍𝗌

When appropriate, we may offer a replacement instead of a refund.

Replacement availability may depend on product availability and fulfillment conditions.

If a replacement is not reasonably available, another appropriate resolution may be offered.

𝖱𝖾𝗍𝗎𝗋𝗇 𝖲𝗁𝗂𝗉𝗉𝗂𝗇𝗀

If we determine that an item must be returned, we will provide return instructions before you send anything back.

Please do not send a product to an address without receiving return instructions from us first.

Unauthorized returns may not be accepted or processed.

Where return shipping is required, responsibility for the shipping cost will be determined based on the reason for the return and applicable law.

𝖥𝗋𝖺𝗎𝖽𝗎𝗅𝖾𝗇𝗍 𝖮𝗋 𝖠𝖻𝗎𝗌𝗂𝗏𝖾 𝖢𝗅𝖺𝗂𝗆𝗌

We take legitimate customer concerns seriously.

At the same time, we reserve the right to investigate claims that appear suspicious, inconsistent, repetitive, or abusive.

Examples may include:

• Repeated refund claims involving multiple orders

• False or misleading damage claims

• Claims that contradict available delivery or order information

• Altered or manipulated evidence

• Returning a different item than the one purchased

• Attempting to obtain a refund while retaining the product without an approved resolution

• Providing false information about an order or delivery

Where permitted by law, fraudulent or abusive activity may result in a refund request being denied and may affect eligibility for future purchases.

We may retain relevant order, shipping, and communication records when necessary to investigate a dispute or protect against fraud.

𝖯𝗋𝗈𝗍𝖾𝖼𝗍𝗂𝗇𝗀 𝖮𝗎𝗋 𝖢𝗎𝗌𝗍𝗈𝗆𝖾𝗋𝗌 𝖠𝗇𝖽 𝖮𝗎𝗋 𝖲𝗍𝗈𝗋𝖾

Our goal is not to make the refund process difficult.

Our goal is to make sure genuine customers receive the help they deserve while maintaining a fair and secure shopping environment for everyone.

Every claim is reviewed based on the information available, the condition of the product, the order details, and the circumstances surrounding the request.

We appreciate your honesty and cooperation throughout the process.

𝖧𝗈𝗐 𝖳𝗈 𝖢𝗈𝗇𝗍𝖺𝖼𝗍 𝖴𝗌

If you believe your order qualifies for a return, replacement, or refund, please contact MellowMochi with:

Order Number:
Reason for Request:
Photos / Video:
Description of the Issue:

The sooner we receive complete information, the sooner we can review your request.

𝖠 𝖥𝗂𝗇𝖺𝗅 𝖭𝗈𝗍𝖾

We value every genuine customer and want you to feel confident ordering from MellowMochi.

Our return and refund policy exists to create a clear process for resolving legitimate problems while protecting our store from fraudulent or abusive claims.

Thank you for your understanding and for shopping with MellowMochi. 
Email Address - mellowmochi2@gmail.com