𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧

𝖲𝗆𝗈𝗈𝗍𝗁 𝖽𝖾𝗅𝗂𝗏𝖾𝗋𝗒, 𝖼𝖺𝗋𝖾𝖿𝗎𝗅𝗅𝗒 𝗁𝖺𝗇𝖽𝗅𝖾𝖽

At MellowMochi, we want your order to arrive safely and in the best possible condition. We work with our fulfillment and shipping partners to carefully process and deliver your order.

Please review the information below to understand our estimated delivery times and what to expect after placing your order.

𝖣𝖾𝗅𝗂𝗏𝖾𝗋𝗒 𝖳𝗂𝗆𝖾

𝟪–𝟣𝟢 𝖡𝗎𝗌𝗂𝗇𝖾𝗌𝗌 𝖣𝖺𝗒𝗌

Our estimated delivery time is 8–10 business days after your order has been processed and shipped.

Please understand that this is an estimated delivery window and not a guaranteed delivery date. While most orders arrive within this timeframe, circumstances outside our control may occasionally cause delays.

These circumstances may include:

• Severe weather conditions

• Public holidays

• High-volume periods

• Transportation or carrier delays

• Customs processing

• Operational disruptions

• Incorrect or incomplete delivery information

• Other unforeseen circumstances affecting the shipping network

We appreciate your patience and understanding in these situations.

𝖮𝗋𝖽𝖾𝗋 𝖯𝗋𝗈𝖼𝖾𝗌𝗌𝗂𝗇𝗀

After your order is placed, it goes through our processing and fulfillment process before being handed over to the shipping carrier.

Processing and transportation times can vary depending on the order and destination.

Once your order has been shipped, you will receive the available shipping confirmation and tracking information.

Please allow some time for tracking information to become active after your package has been handed to the carrier.

𝖳𝗋𝖺𝖼𝗄𝗂𝗇𝗀 𝖸𝗈𝗎𝗋 𝖮𝗋𝖽𝖾𝗋

When tracking information is available, it will be provided with your shipping confirmation.

Please note that tracking information may not update immediately after shipment. It can take some time for the carrier to scan and register the package at its first facility.

During transit, there may also be periods where tracking information does not change for several days. This does not necessarily mean that your package has stopped moving.

If your tracking information appears unusually delayed, please contact us with your order number and we will do our best to assist you.

𝖠𝖽𝖽𝗋𝖾𝗌𝗌 𝖠𝖼𝖼𝗎𝗋𝖺𝖼𝗒

Please carefully review your shipping information before completing your purchase.

Make sure your:

• Full name

• Street address

• Apartment or unit number

• City

• State

• ZIP or postal code

• Contact information

are accurate and complete.

MellowMochi cannot be responsible for delivery issues caused by incorrect or incomplete information entered during checkout.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or shipment.

𝖣𝖾𝗅𝖺𝗒𝖾𝖽 𝖮𝗋𝖽𝖾𝗋𝗌

We understand that waiting for an order can be frustrating.

Although our estimated delivery time is 8–10 business days, unexpected delays can occasionally occur during transportation.

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will review the available tracking information and help you determine the current status of your shipment.

In certain situations, we may need to contact or wait for an update from the shipping carrier before additional action can be taken.

𝖣𝖺𝗆𝖺𝗀𝖾𝖽 𝖮𝗋𝖽𝖾𝗋𝗌

We take care when preparing orders, but packages can occasionally be damaged during transportation.

If your order arrives damaged, please contact us as soon as possible.

To help us review the situation, please provide:

• Your order number

• Clear photographs of the product

• Photographs of the shipping packaging

• A brief description of the damage

Please keep the original packaging until the matter has been reviewed.

Our team will assess the information provided and work with you toward an appropriate resolution.

𝖫𝗈𝗌𝗍 𝖮𝗋 𝖬𝗂𝗌𝗌𝗂𝗇𝗀 𝖯𝖺𝖼𝗄𝖺𝗀𝖾𝗌

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

• Your mailbox or usual delivery location

• Around your property

• With household members

• With neighbors

• Any safe location where the carrier may have left the package

If you are still unable to locate your order, please contact us with your order number and tracking information.

For packages that appear to be lost during transit, we may need to work with the shipping carrier to investigate the shipment.

𝖢𝗎𝗌𝗍𝗈𝗆𝗌 𝖠𝗇𝖽 𝖣𝖾𝗅𝗂𝗏𝖾𝗋𝗒 𝖯𝗋𝗈𝖼𝖾𝗌𝗌𝗂𝗇𝗀

Depending on the destination, an order may be subject to customs clearance or additional processing by local authorities.

Customs processing times are outside of our control and may occasionally extend the estimated delivery period.

If a package is being processed by customs or held by a local carrier, additional time may be required before delivery can be completed.

𝖣𝖾𝗅𝗂𝗏𝖾𝗋𝗒 𝖠𝗍𝗍𝖾𝗆𝗉𝗍𝗌

Delivery is handled by the shipping carrier responsible for your location.

If a delivery attempt is unsuccessful, the carrier may make another attempt, leave the package in an appropriate location, or provide instructions for arranging another delivery.

Please monitor your tracking information for any instructions provided by the carrier.

𝖶𝗁𝖾𝗇 𝖸𝗈𝗎 𝖭𝖾𝖾𝖽 𝖧𝖾𝗅𝗉

If you have a question about your order or believe there may be an issue with your delivery, please contact us.

When contacting MellowMochi, please include your order number and, when applicable, your tracking number. This allows us to locate your order and assist you more efficiently.

We are always happy to help where we can.

𝖠 𝖥𝗂𝗇𝖺𝗅 𝖭𝗈𝗍𝖾

Our 8–10 business day delivery estimate is provided to give you a general idea of when you can expect your order.

While we work to keep deliveries as smooth and reliable as possible, shipping involves multiple stages and third-party carriers, meaning occasional delays may occur.

We sincerely appreciate your patience and understanding.

At MellowMochi, our goal is simple: to make your experience from order to delivery as smooth, clear, and enjoyable as possible.

𝖳𝗁𝖺𝗇𝗄 𝗒𝗈𝗎 𝖿𝗈𝗋 𝖼𝗁𝗈𝗈𝗌𝗂𝗇𝗀 𝖬𝖾𝗅𝗅𝗈𝗐𝖬𝗈𝖼𝗁𝗂.

𝖫𝗂𝗍𝗍𝗅𝖾 𝗍𝗁𝗂𝗇𝗀𝗌. 𝖲𝗈𝖿𝗍 𝗆𝗈𝗆𝖾𝗇𝗍𝗌. 𝖠 𝗅𝗂𝗍𝗍𝗅𝖾 𝗆𝗈𝗋𝖾 𝗐𝗈𝗇𝖽𝖾𝗋.