𝐅𝐀𝐐

𝖤𝗏𝖾𝗋𝗒𝗍𝗁𝗂𝗇𝗀 𝗒𝗈𝗎 𝗇𝖾𝖾𝖽 𝗍𝗈 𝗄𝗇𝗈𝗐 𝖻𝖾𝖿𝗈𝗋𝖾 𝗒𝗈𝗎𝗋 𝗈𝗋𝖽𝖾𝗋

We know you may have a few questions before placing your order. We've put together some of the most common questions below to make your MellowMochi experience as simple and clear as possible.

𝖮𝗋𝖽𝖾𝗋𝗌

𝖧𝗈𝗐 𝖽𝗈 𝖨 𝗉𝗅𝖺𝖼𝖾 𝖺𝗇 𝗈𝗋𝖽𝖾𝗋?

Simply browse our collection, choose the product you'd like, select any available options, and click Add to Cart.

When you're ready, proceed to checkout and follow the instructions to complete your purchase.

𝖢𝖺𝗇 𝖨 𝖼𝗁𝖺𝗇𝗀𝖾 𝗈𝗋 𝖼𝖺𝗇𝖼𝖾𝗅 𝗆𝗒 𝗈𝗋𝖽𝖾𝗋?

If you need to make a change or cancel an order, please contact us as soon as possible.

We will do our best to assist you, but once an order has entered processing or shipment, changes or cancellations may no longer be possible.

𝖧𝗈𝗐 𝖽𝗈 𝖨 𝗄𝗇𝗈𝗐 𝗆𝗒 𝗈𝗋𝖽𝖾𝗋 𝗐𝖺𝗌 𝗌𝗎𝖼𝖼𝖾𝗌𝗌𝖿𝗎𝗅𝗅𝗒 𝗉𝗅𝖺𝖼𝖾𝖽?

After completing your purchase, you should receive an order confirmation with your order details.

If you don't receive a confirmation, please check your spam or junk folder first.

If you still cannot find it, contact us and we'll be happy to help.

𝖯𝖺𝗒𝗆𝖾𝗇𝗍

𝖶𝗁𝖺𝗍 𝗉𝖺𝗒𝗆𝖾𝗇𝗍 𝗆𝖾𝗍𝗁𝗈𝖽𝗌 𝖽𝗈 𝗒𝗈𝗎 𝖺𝖼𝖼𝖾𝗉𝗍?

MellowMochi currently accepts PayPal for online payments.

You will be directed to PayPal during checkout to securely complete your payment.

𝖨𝗌 𝗆𝗒 𝗉𝖺𝗒𝗆𝖾𝗇𝗍 𝗂𝗇𝖿𝗈𝗋𝗆𝖺𝗍𝗂𝗈𝗇 𝗌𝖺𝖿𝖾?

Payments are processed through PayPal's payment system.

We do not ask customers to send passwords, card information, or other sensitive payment credentials directly to us through email, messages, or social media.

𝖲𝗁𝗂𝗉𝗉𝗂𝗇𝗀

𝖧𝗈𝗐 𝗅𝗈𝗇𝗀 𝖽𝗈𝖾𝗌 𝖽𝖾𝗅𝗂𝗏𝖾𝗋𝗒 𝗍𝖺𝗄𝖾?

Our estimated delivery time is 8–10 business days after your order has been processed and shipped.

Please note that this is an estimated timeframe rather than a guaranteed delivery date.

Occasional delays may occur because of weather, holidays, carrier issues, customs processing, transportation disruptions, or other circumstances outside our control.

𝖶𝗂𝗅𝗅 𝖨 𝗋𝖾𝖼𝖾𝗂𝗏𝖾 𝗍𝗋𝖺𝖼𝗄𝗂𝗇𝗀 𝗂𝗇𝖿𝗈𝗋𝗆𝖺𝗍𝗂𝗈𝗇?

When tracking information is available, it will be included with your shipping confirmation.

Please allow some time for tracking to update after your package has been shipped.

𝖶𝗁𝗒 𝗂𝗌 𝗆𝗒 𝗍𝗋𝖺𝖼𝗄𝗂𝗇𝗀 𝗇𝗈𝗍 𝗎𝗉𝖽𝖺𝗍𝗂𝗇𝗀?

Tracking information may take some time to update after your package has been handed to the carrier.

It is also normal for tracking information to remain unchanged temporarily while a package is moving between facilities.

If your tracking appears unusually delayed, please contact us with your order number.

𝖶𝗁𝖺𝗍 𝗂𝖿 𝗆𝗒 𝗈𝗋𝖽𝖾𝗋 𝗂𝗌 𝗅𝖺𝗍𝖾?

If your order hasn't arrived within the estimated delivery period, please contact us.

Provide your order number and tracking information if available, and we'll do our best to help determine the status of your shipment.

𝖯𝗋𝗈𝖽𝗎𝖼𝗍𝗌

𝖶𝗂𝗅𝗅 𝗆𝗒 𝗉𝗋𝗈𝖽𝗎𝖼𝗍 𝗅𝗈𝗈𝗄 𝖾𝗑𝖺𝖼𝗍𝗅𝗒 𝗅𝗂𝗄𝖾 𝗍𝗁𝖾 𝗉𝗁𝗈𝗍𝗈?

We make every effort to display our products accurately.

However, slight differences in color, appearance, or finish may occur due to lighting, photography, manufacturing variations, or differences between screens and devices.

𝖢𝖺𝗇 𝖨 𝗀𝖾𝗍 𝗆𝗈𝗋𝖾 𝗂𝗇𝖿𝗈𝗋𝗆𝖺𝗍𝗂𝗈𝗇 𝖺𝖻𝗈𝗎𝗍 𝖺 𝗉𝗋𝗈𝖽𝗎𝖼𝗍?

Yes.

Each product page contains the available information about the product, including descriptions, specifications, available options, and other relevant details.

If you have a question that isn't answered on the product page, please contact us before placing your order.

𝖱𝖾𝗍𝗎𝗋𝗇𝗌 & 𝖱𝖾𝖿𝗎𝗇𝖽𝗌

𝖶𝗁𝖺𝗍 𝗂𝖿 𝗆𝗒 𝗂𝗍𝖾𝗆 𝖺𝗋𝗋𝗂𝗏𝖾𝗌 𝖽𝖺𝗆𝖺𝗀𝖾𝖽?

Please contact us within 10 days of delivery.

Include your order number, clear photographs of the damaged item, photographs of the packaging, and a description of the issue.

We may request additional photos or video if needed to review the situation.

Please keep the original product and packaging until your request has been reviewed.

𝖢𝖺𝗇 𝖨 𝗋𝖾𝗍𝗎𝗋𝗇 𝖺𝗇 𝗂𝗍𝖾𝗆 𝗂𝖿 𝖨 𝖼𝗁𝖺𝗇𝗀𝖾 𝗆𝗒 𝗆𝗂𝗇𝖽?

Our return policy generally does not accept returns simply because you changed your mind, ordered the wrong item, or no longer want the product.

Please review the product information carefully before purchasing.

Any rights provided by applicable consumer-protection laws remain unaffected.

𝖧𝗈𝗐 𝖽𝗈 𝖨 𝗋𝖾𝗊𝗎𝖾𝗌𝗍 𝖺 𝗋𝖾𝖿𝗎𝗇𝖽?

Please contact us with your order number and details of the issue.

If your request qualifies under our Return & Refund Policy, we will review the information provided and guide you through the next steps.

Approved refunds are generally returned to the original payment method.

𝖠𝖽𝖽𝗋𝖾𝗌𝗌 𝖠𝗇𝖽 𝖣𝖾𝗅𝗂𝗏𝖾𝗋𝗒

𝖶𝗁𝖺𝗍 𝗂𝖿 𝖨 𝖾𝗇𝗍𝖾𝗋𝖾𝖽 𝗍𝗁𝖾 𝗐𝗋𝗈𝗇𝗀 𝖺𝖽𝖽𝗋𝖾𝗌𝗌?

Please contact us as soon as possible if you notice an address mistake.

We will do our best to help, but we cannot guarantee that an address can be changed once your order has entered processing or shipment.

𝖶𝗁𝖺𝗍 𝗂𝖿 𝗆𝗒 𝗉𝖺𝖼𝗄𝖺𝗀𝖾 𝗌𝖺𝗒𝗌 𝖽𝖾𝗅𝗂𝗏𝖾𝗋𝖾𝖽 𝖻𝗎𝗍 𝖨 𝖼𝖺𝗇'𝗍 𝖿𝗂𝗇𝖽 𝗂𝗍?

First, check your mailbox, usual delivery area, property, and any safe location where the carrier may have left the package.

You may also want to check with household members or neighbors.

If you still cannot locate your package, please contact us with your order and tracking information.

𝖢𝗈𝗇𝗍𝖺𝖼𝗍 𝖴𝗌

𝖢𝖺𝗇 𝖨 𝖼𝗈𝗇𝗍𝖺𝖼𝗍 𝗒𝗈𝗎 𝗂𝖿 𝖨 𝗁𝖺𝗏𝖾 𝖺 𝗊𝗎𝖾𝗌𝗍𝗂𝗈𝗇 𝗍𝗁𝖺𝗍 𝗂𝗌𝗇'𝗍 𝗅𝗂𝗌𝗍𝖾𝖽 𝗁𝖾𝗋𝖾?

Of course.

If you can't find the answer you're looking for, please reach out to us through our Contact page.

When contacting us about an order, including your order number will help us assist you more quickly.

𝖬𝖾𝗅𝗅𝗈𝗐𝖬𝗈𝖼𝗁𝗂

𝖢𝗅𝖾𝖺𝗋 𝗂𝗇𝖿𝗈𝗋𝗆𝖺𝗍𝗂𝗈𝗇. 𝖲𝗂𝗆𝗉𝗅𝖾 𝗌𝗁𝗈𝗉𝗉𝗂𝗇𝗀. 𝖠 𝖻𝖾𝗍𝗍𝖾𝗋 𝖾𝗑𝗉𝖾𝗋𝗂𝖾𝗇𝖼𝖾.